Terms of service

Brand Name: Thriveonix
Company Name: Thriveonix International
Email: hello@thriveonix.in
Phone: +91 97129 61892

Business Address:
621, Naroda Business Point, Opp. Swaminarayan Park, Naroda, Ahmedabad, Gujarat – 382330, India

Warehouse Address:
407, Fortune Plaza, Next to Mango Cinemas, Nikol, Ahmedabad, Gujarat – 382330, India

1. Introduction

Welcome to Thriveonix. These Terms of Service govern your use of the Thriveonix website and your purchase of products from us.

By accessing or using our website, browsing our products, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

2. About Thriveonix

Thriveonix is a brand operated by Thriveonix International, offering toys and related products through its online store and other sales channels.

We reserve the right to update product information, pricing, availability, specifications, and other website content whenever necessary.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, minor differences in colour, appearance, packaging, dimensions, or design may occur due to photography, lighting, display settings, manufacturing updates, or packaging changes.

Product images are provided for reference and may not always represent the exact packaging or appearance of the product delivered.

4. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors, inaccuracies, or omissions. If an order has been placed at an incorrect price due to a technical or human error, we may contact the customer before processing the order.

Applicable taxes, shipping charges, or other charges, where applicable, will be displayed during the ordering process.

5. Orders

When you place an order on our website, you are making a request to purchase the selected products.

An order is considered accepted once it has been successfully confirmed by Thriveonix.

We reserve the right to cancel or refuse an order in circumstances including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect or incomplete customer information
Shipping or service limitations
Technical errors
Other circumstances beyond our reasonable control

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Refund & Return Policy.

6. Customer Information

Customers are responsible for providing accurate and complete information while placing an order, including:

Full name
Delivery address
Phone number
Email address
Payment information, where applicable

Thriveonix will not be responsible for delays, failed deliveries, or additional issues caused by incorrect or incomplete information provided by the customer.

7. Payment

Payments must be completed through the payment methods made available on our website.

We may use third-party payment gateways and service providers to process transactions. Thriveonix does not directly store sensitive payment information such as complete card details unless specifically stated otherwise.

8. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer.

Delivery timelines displayed on the website are estimates and may vary due to courier delays, weather conditions, operational issues, holidays, remote locations, or other circumstances beyond our control.

Thriveonix is not responsible for delays caused by third-party logistics or courier service providers.

9. Returns, Refunds and Replacements

Returns, refunds, cancellations, and replacements are governed by our Refund & Return Policy.

Customers should review the applicable policy before placing an order.

10. Use of the Website

You agree to use the Thriveonix website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to the website or its systems.
Copy, reproduce, modify, or distribute website content without permission.
Introduce malicious software, viruses, or harmful code.
Interfere with the operation or security of the website.
Use automated systems to scrape or collect website information without authorization.

11. Intellectual Property

All website content, including but not limited to:

Thriveonix brand name and logo
Product images
Product descriptions
Graphics
Website design
Text
Videos
Marketing content

is owned by or licensed to Thriveonix International and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use such content without prior written permission.

12. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, logistics providers, or other services.

Thriveonix does not control and is not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

13. Limitation of Liability

To the extent permitted by applicable law, Thriveonix shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

14. Product Safety

Customers should use toys and other products according to the instructions, age recommendations, warnings, and safety information provided with the product.

Adult supervision may be required for certain products, particularly where recommended by the manufacturer.

Customers should keep packaging materials away from young children where applicable.

15. Changes to These Terms

Thriveonix reserves the right to update or modify these Terms of Service at any time.

Any changes will be effective once the updated terms are published on this website.

Customers are encouraged to review this page periodically.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or the use of the website shall be subject to the jurisdiction of the competent courts in Ahmedabad, Gujarat, India, to the extent permitted by applicable law.