Shipping policy

Brand Name: Thriveonix
Company Name: Thriveonix International
Email: hello@thriveonix.in
Phone: +91 97129 61892

Business Address:
621, Naroda Business Point, Opp. Swaminarayan Park, Naroda, Ahmedabad, Gujarat – 382330, India

Warehouse Address:
407, Fortune Plaza, Next to Mango Cinemas, Nikol, Ahmedabad, Gujarat – 382330, India

1. Shipping & Delivery

At Thriveonix, we aim to deliver your orders safely and as quickly as possible across India.

Orders are shipped through trusted logistics and courier partners, which may include:

Blue Dart
Delhivery
Other reliable courier and logistics partners

The courier partner for an order may be selected based on the delivery location, service availability, product, and operational requirements.

2. Delivery Time

Orders are generally delivered within 2–10 business days after dispatch.

Actual delivery time may vary depending on:

Delivery location
Distance from our warehouse
Courier service availability
Weather conditions
Public holidays
Local delivery conditions
Remote or difficult-to-service locations
Unforeseen logistics or operational delays

Estimated delivery dates shown at checkout are indicative and may change depending on the circumstances.

3. Order Processing

Orders are normally processed and dispatched after successful order confirmation and payment verification, where applicable.

Processing and dispatch times may vary depending on product availability and order volume.

Once the order has been dispatched, customers will receive tracking information where available.

4. Tracking Your Order

Once your order is shipped, tracking details may be provided through email, SMS, WhatsApp, or other available communication channels.

Customers can use the tracking information to check the status of their shipment through the respective courier partner.

5. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational policies.

Customers should ensure that the provided:

Name
Address
Phone number
PIN code

are accurate and complete to avoid delivery issues.

If delivery fails due to an incorrect address, unavailable recipient, incorrect contact details, or repeated unsuccessful delivery attempts, additional charges or return-to-origin procedures may apply where applicable.

6. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

These may include severe weather, natural events, transportation disruptions, courier operational issues, high shipment volumes, public holidays, strikes, or other unforeseen circumstances.

We appreciate your patience in such situations.

7. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.

Shipping charges may vary depending on the product, order value, delivery location, weight, and applicable logistics requirements.

8. Incorrect or Damaged Delivery

If you receive a package that appears damaged or tampered with, please contact us as soon as possible.

For damaged, incorrect, defective, or missing-item claims, customers may be requested to provide photographs or videos of the package and product for verification.

Such cases will be handled according to our Refund & Return Policy.