Refund policy

Brand Name: Thriveonix
Company Name: Thriveonix International
Email: hello@thriveonix.in
Phone: +91 97129 61892

Business Address:
621, Naroda Business Point, Opp. Swaminarayan Park, Naroda, Ahmedabad, Gujarat – 382330, India

Warehouse Address:
407, Fortune Plaza, Next to Mango Cinemas, Nikol, Ahmedabad, Gujarat – 382330, India

1. Return Policy

At Thriveonix, we want our customers to have a satisfactory shopping experience. Toys purchased from our website may be eligible for return or replacement if the product is received damaged, defective, incorrect, incomplete, or significantly different from the product description.

Return requests must be raised within 7 days from the date of delivery.

2. Eligible Returns

A return or replacement may be accepted if:

The product was received damaged or broken.
The product is defective or does not function as described.
The wrong product was delivered.
Important parts or accessories are missing.
The product received is significantly different from the product ordered.

Customers may be required to provide photographs or a video of the product and packaging for verification.

3. Non-Returnable Products

Returns may not be accepted if:

The product has been used, damaged, modified, or altered after delivery.
The product is damaged due to misuse or improper handling.
Original packaging, accessories, or parts are missing.
The product shows signs of normal wear and tear.
The return request is made after the applicable return period.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us at hello@thriveonix.in within 7 days of delivery.

Please provide:

Order number
Product name
Clear photographs of the product
Photographs of the packaging
Video showing the issue, wherever applicable
Brief description of the problem

Our team will review the request and, after verification, provide an appropriate resolution.

5. Replacement

Where applicable, Thriveonix may provide a replacement for an eligible damaged, defective, incorrect, or incomplete product.

Replacement is subject to product availability. If the same product is unavailable, Thriveonix may provide an alternative resolution or refund, as applicable.

6. Refund Policy

Once a refund is approved, the amount will generally be refunded to the original payment method used for the purchase.

The time required for the refund to reflect in the customer's account may vary depending on the payment gateway, bank, card issuer, or other payment service provider.

For Cash on Delivery orders, customers may be required to provide valid bank account or payment details for processing the refund.

7. Return Shipping

For products confirmed to be damaged, defective, incorrect, or otherwise eligible for return due to an issue attributable to Thriveonix, return shipping will be handled according to the applicable return process.

For other return requests, return eligibility and shipping conditions may vary depending on the product and order channel.

8. Order Cancellation

Customers may request cancellation before the order is shipped.

Once an order has been dispatched or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

9. Inspection and Verification

All return, replacement, and refund requests are subject to verification.

Thriveonix reserves the right to reject a return or refund request if the product does not meet the applicable return conditions or if the product has been damaged due to misuse, alteration, or improper handling.

10. Marketplace Purchases

If a Thriveonix product has been purchased through a third-party marketplace such as Amazon, Flipkart, Meesho, or another platform, the return, refund, cancellation, and replacement policies of that marketplace may also apply.

Customers should follow the return procedure available on the platform from which the product was purchased.

11. Contact Us

For any return, replacement, refund, or product-related queries, please contact us:

Thriveonix International
Brand: Thriveonix
Email: hello@thriveonix.in
Phone: +91 97129 61892